We expect all patients and their relatives/friends to behave courteously and politely when they come to the clinic or speak with a member of staff in person or on the phone.
Anyone using threatening, abusive, insulting, loud or intrusive or discriminatory language or behaviour will initially be asked to stop such behaviour. Such behaviour is entirely unacceptable- it upsets staff and can make them feel unsafe.
If such behaviour continues, the call or visit will be terminated.
If there is continued failure to comply with the required standard of behaviour, this may result in treatment under Dr Ghura being stopped and any person(s) acting unlawfully will be reported to the Police.