Dr Ghura and his supporting team need to keep a record of the care you receive to ensure the information necessary for assessing your needs and providing optimal care is present. The record also ensures other professionals involved in your care, such as your GP and other involved specialists, have accurate and up-to-date information.
We will maintain as full and as accurate records of the care provided to you as is possible and will ensure your records are confidential and secure- you can help us by letting us know if information in your record is incorrect. Your record may include some or all of the following: your name, address and date of birth; contacts we have had with you (such as appointments; notes, images and reports relevant to your health and care); and relevant information from people who care for you and know you, such as health professionals and relatives.
We take your privacy seriously. If you provide a home/mobile phone number we may ring, leave a message or text you (not for marketing)- please tell us if you do not want us to do so. If you provide us with your email address we may use it to send confidential health and billing information, unless you have told us not to.
We will use your records to: ensure any treatment or advisory services provided are based on accurate information; send a letter about your care to your GP or other health professional (unless you tell Dr Ghura not to do so); work effectively with other services providing you with treatment or advice; monitor the quality of our care and help us to understand the outcomes of care; investigate any concerns or complaints you or your family have about your health care; provide information that is needed for financial transactions in relation to payment for treatment, such as billing- this may include sharing details with other relevant parties such as your insurance company. If you have any concerns about this, please contact your insurer.
We may share your health record to ensure you receive the care and treatment needed. We may need to share the information in your health record with other staff and organisations including other healthcare professionals, such as doctors, nurses, pharmacists, pathology and radiology staff involved in the analysis and reporting of diagnostic tests; other hospitals and private sector organisations involved in your care; and administrative support staff. Note that anyone who receives your information also has a legal duty to keep it confidential. Rarely we may be required to share information by law (eg if a criminal act may have occurred) or we believe the reasons for sharing information are so important they override the obligation of confidentiality (e.g. to prevent a patient/someone else from being seriously harmed).
We provide information principally to other health and social care professionals who have requested this information as they require further detailed assessments and investigations on their patients. If you do not want us to share your information with your GP or other healthcare providers, please let Dr Ghura know but note that not sharing your information may affect the care that can be provided for you.